Employing almost a 1,000 people at several sites throughout West Sussex and providing a broad scope of public services to more than 130,000 local residents, Horsham District Council needed to upgrade its Wi-Fi to maintain PSN compliance while the provision of VoIP telephony services needed enhancing.
The reconfiguration of the existing Cisco-based wireless network to ensure fast, reliable and secure access to council services
The reconfiguration of core network services to provide a resilient and scalable service as well as a guaranteed quality of service for traffic prioritisation across the network.
On-going support and technical advice
Calibre completed a review of the council’s IT system and examined existing base-line configurations and logs. This identified among other issues that the core network architecture was restrictive and misconfigured, preventing a consistent level of service quality across the network.
The reconfiguration of the network and the standardisation of quality service levels network-wide was completed by Calibre. The work to improve the network architecture view website involved logical and physical changes while two high performance CISCO switches were deployed to increase performance for some key servers/services within the contact centre area of the business.
Network performance levels have significantly improved, leading to the provision of a high quality and far more reliable service for people who access the council’s services on remote PCs and smart devices.
Problems with VoIP telephony have also been resolved, creating an all-round better performing system that’s used by external and internal customers: for instance, calls are no longer lost, or cut-off and overall call quality has improved dramatically.
Calibre has also resolved Wi-Fi security protocol problems which in turn has not only increased system capacity, but also enabled staff personal mobile devices to be used via a council BYOD policy to automatically and securely connect to online and email services.
Download The Case Study PDFPosted by Calibre Web Team Posted on 10 Feb