Always On Technical Support
All businesses need to rely on technical support at some point, whether its an internal team member raising a support case with a vendor or partner, or simply a quick question directed to our help desk. Our extensive experience in the industry tells us that customers need access to support not only during normal business hours, but often out of hours to augment any planned work or projects that may require downtime. We provide that support directly via our support desk.
Our technical support offer includes:
- Access to Level 1, 2 and 3 support teams from 8am – 8pm as standard 7 days-a-week.
- Rapid access to industry accredited and experienced engineers
- Case escalation to vendors via our partner network
- Product updates, patches and maintenance
We have provided network design, delivery and consultancy to a number of clients both large and small, some of our solutions range from a small 10 person office, and up to a 2500 user multi site international wide area network.